Frequently Asked Questions

You’ve Got Questions? We’ve Got Answers!

Q. What Services do you offer?

A. Personalized individual client based dog walking, cat and other small animal visits, in-your-home extended evening, morning and afternoon daily visits, pet taxi to the groomer, home care, and so much more. Have a specific need for your pet(s)? No problem. Just let us know!

Q. What kind of pets do you care for?

A. We have a wide range of experience with virtually every kind of creature; from dogs, cats, birds, rodents, rabbits, frogs, turtles, chinchillas, fish, and even horses! Just let us know if you have unique or unusual needs, and we will do our utmost to meet your expectations.

Q. What areas do you service for dog walking and pet sitting?

A. Currently cities served are Addison, east Carrollton, Farmers Branch, Dallas, North Dallas, South Plano, and west Richardson.

Q. Why is in-home pet care better than boarding my pet?

A. Dogs and cats may have a good time socializing with other pets, but they do long for the comfort of their own environment with familiar sights, sounds, and smells. Sometimes a pet can suffer from separation anxiety, and have a stressful time in unfamiliar territory. The client may also run the risk exposing their pet(s) to illnesses carried by other owners’ pets at the boarding facility, and/or getting into a fight with a more dominant animal who isn’t as friendly as your pet. There’s just no place like home!

Q. What happens if I have an urgent, last minute, or emergency requested visit? Do you accept those? How do we resolve payment for these services?

A. Yes! We will do everything we can to accommodate the needs of your pet if you are stuck somewhere due to delayed flights, late work meetings, etc. Fur Paws Sake understands that this may happen. Please note that pending upon availability, we will try to accommodate your pet’s needs. However last minute scheduling may not be available at the exact time your pet needs servicing, as we request a 2 hour window for the requested time. If you do decide to hire Fur Paws Sake , and we are unable to arrive at the requested time, don’t worry. We will do everything we can to ensure your pet is taken care of (and expect that potty messes may occur. We will just clean it up – like it never happened!). There will be an additional $10 fee added onto the requested service fee.

Q. What days are you available to take care of my pet?

A. We provide dog walking / pet sitting services seven days a week.

Q. When is payment expected to be paid to the sitter?

A. It is requested that payment in full shall be made on or before the first pet visit.

Q. May I give my sitter or dog walker a gratuity?

A. Absolutely. You can give gratuities directly to the sitter or dog walker.

Q. How do you determine what time the sitter will pay visits to my pets?

A. Whether providing daily visits or dog walks to your pets, we will strive to keep as close to your pets’ routines and schedules as possible. When we meet for your initial free consultation, you will let us know all you can about your pets’ normal activities.

Q. When do I give a key to my pet sitter or dog walker?

A. We ask for 3 manual keys to access your home. 2 keys will go into a lockbox that you provide us or can be purchased at the time of the consultation. The 3rd set is securely stored in our home lockbox as a backup in case either of the other two stored in the lockbox fails. 

Q. What is your policy on pet sitting and dog walking when the weather affects visitations?

A. As long as the weather does not pose a threat to neither the sitter / dog walker and the pet(s) we will certainly stay on schedule to ensure proper care during scheduled visitations. It’s plausible that due to inclement weather such as ice storms causing hazardous road conditions (icy roads), large hail, and tornadic activity can potentially delay scheduled arrival times. We will do everything we can to keep both your pets and the assigned sitters safe. When such weather conditions (including extreme heat) occur please understand that your dog’s walk may greatly be shortened to only allow for a quick potty break.

However the sitter will still stay with your pet(s) for the duration of the scheduled visit inside the safety and comfort of your home. Extreme heat is the leading cause for strokes and heat exhaustion among pets that stay outside for too long. We will avoid that by taking the client’s dog(s) on a potty break, instead of his or her normal longer walk. We will make sure to communicate any changes if such instances occur. If a scheduled visit cannot be taken care of due to extreme weather conditions, a credit will be made for any future visit if the client has already pre-paid the sitter.

Q. I live in a secured community with gates. Do I have to give a code to the sitter?

A. Yes. If the client lives in a gated community it is required that a gate code and/or a remote access device is given to the sitter for timely entry during requested visits. If the client only has one remote access device, please make arrangements with the sitter to discuss the usage of it during the times needed. It is advised to obtain a second remote to give to the sitter if arrangements are made for repeated visits.

Q. Where do you walk my dog(s)?

A. We walk each client’s dog(s) in the comfort and safety of your own neighborhood. We do not gather dogs from different clients and walk them at the same time. We do not take the client’s dog(s) to the local dog park for the safety of your pet. We believe and take pride that our attention of each client’s pet(s) should be focused solely on him/her.

Q. My cat (or other small pet) is primarily indoors, and only goes outside when I'm home. Will you let him/her out when you are visiting?

A. Due to safety concerns that of your beloved cat (or other small pet), your cat will remain indoors for the duration of all visits made. Your cat may be absolutely obedient when you call him/her. However we are not their primary pet parent, and we do not want to take the risk of him/her running off. If you as the client insist that your cat or other small pet goes outside as he/she normally would when you are home, we will have you sign a Waiver of Liability. Fur Paws Sake Pet Sitting will not be held liable if the pet runs away, is injured, and or passes away due to unforeseen circumstances while outside. Hiring the sitter states that you agree to these terms.

Q. If I book your services but decide that I do not need it when you're ready to service me due to my plans changing, what sort of fees am I responsible for paying?

A. We respectfully ask that all of our clients give us a minimum of a 24 hour cancellation notice for pre-scheduled daily dog walks. If it is less than 24 hours, there will not be a refund. The full amount of payment is required. This also will apply if you the client decide to come home from your travels early. Please understand that our goal is to service all clients requesting care in their homes. If we book you then you are essentially reserving time slots throughout the day that other clients aren’t able to reserve. We work on a first come first serve basis.

Q. My cat is both an indoor and outdoor cat, which my cat has access to with a pet door. Will you allow my cat to go outside while you are taking care of him/her?

A. Yes, however we cannot control what he/she does while outside. If your cat does not come when being called while the sitter is visiting, Fur Paws Sake is not responsible and will not be held liable if your cat does not return home. Please consider keeping your beloved cat indoors and provide a cat litter box for him/her to use while you are away. This is for your cat’s safety. A Waiver of Liability will need to be completed prior to the start of your scheduled visits.

Q. I only clean my cat's litter box once every 2 or 3 days because my cat has a couple of different boxes to use, so can I have a sitter visit only when the boxes need to be cleaned? I also let my cat free feed and really don't need anyone to visit everyday to feed my cat.

A. That is great that you are able to leave food out for your cat and you have a couple of different boxes for him/her to use while you’re away. However our policy is specified requiring at minimum one 30 minute visit once every day to ensure that your cat has a safe, clean and sanitary environment to urinate / defecate, as well as getting quality attention, clean water, and food. 
***This also applies for any animal we are hired to take care of. All indoor only pet sitting services must be scheduled at least once per day consecutively from the start of your departure and continue through to the date of your arrival back home. Dogs must be visited at least 3 times for every full day you are not home and they do not have a dog door to go outside into a secured backyard. The goal is to keep your pets in a stress free environment and to do so, keeping to their regular schedule is key for a happy and healthy pet.

Q. If my dog(s) have been trained to walk off-leash during their walk, will you do it?

A. No, we do not walk dogs off leash. This is for their safety regardless if they know how to walk well without a leash.

Q. What kind of time-frame do you need for our scheduled dog walking or pet sitting visits? Do you come at an exact time?

A. We ask for a minimum of a two hour window to arrive to your home to take care of your pets.

Q. What is the best way to reach Fur Paws Sake Pet Sitting Services ?

A. You can call / text us at (469) 645-8578 or send an email through our Contact Us form. They are both are excellent ways to contact us at Fur Paws Sake. If you want to speak with us right away, please call and we will be happy to talk with you about your custom pet care needs.

Q. What kind of information do you need from me if I get the Fur Paws Sake voicemail or send an email, and how often do you check your messages?

A. Both voicemail and email messages are checked often throughout the day. If you are unable to reach us directly, please know that we will return your call or reply to your email as soon as possible. Please leave a detailed message with your dates of travel or which days you are interested in having weekly dog walking or pet sitting services. Include the city where you live (a set of major cross-streets will help determine which area you are in), and any other important pet care information we may need to better assist you. Also, please be sure to let us know the best phone number(s) to reach you. We return ALL calls and emails even if we are not able to help you with your specific request.

Q. Is the information I give to my sitter confidential?

A. Absolutely! Fur Paws Sake is committed to keeping all information received from our clients 100% confidential, and will not disclose any of your personal information including your mailing address, phone numbers, and email address. We will only use your information as a means to take excellent care of your pets and home while you are away.

Q. Will I get the same sitter each time I am away?

A. Fur Paws Sake prefers to keep the continuity of the same sitter with the same pets and will do everything possible to make that happen for additional trip requests. If the sitter is not available, then a substitute sitter will be available. Should a different sitter be providing you with pet sitting services, we can arrange a meet and greet to go over any questions you may have.

Q. Will you take care of my pets without meeting the sitter?

A. Unless the owner and/or sitter have already met you and your pets, we will not take care of them without a consultation. If we have availability for last-minute visits and time to set up a free consultation, we will be happy to accommodate you. All new clients and sitters must meet to ensure your pet(s) are content with us being in their presence.

Q. Can I have an overnight sitter stay at my residence if there are other family members or people staying there at the same time?

A. No. Due to liability issues Fur Paws Sake cannot provide overnight pet sitting services if there is anyone else in the home that is not associated with Fur Paws Sake at the time of the overnight stay. This is a security precaution. If someone else is in the home at the time we are performing the overnight visit, we will not stay and the client’s payment of that overnight will be forfeited. The visits will be converted to drop in timed visits as long as someone unaffiliated with Fur Paws Sake is there. There are absolutely NO exceptions.

Q. Do you board pets in your home?

A. No, Fur Paws Sake does not offer boarding services in any of the sitters’ own homes.

Q. Do you need us to contact Fur Paws Sake when we return from our travels?

A. Yes. Please contact Fur Paws Sake when you arrive at home so we know your pet(s) is taken care of upon your return. You may do so by phone, email or text. All our contact information will be provided to you at the consultation. Should your return trip home be delayed or your trip extended please notify us immediately so we may coordinate to extend visitations with your pet(s). Additional fees will apply for ALL additional visits made.

Q. What kind of notice do you need for our pet sitting and overnight reservations?

A. In order for us to guarantee availability, please give us as much notice as possible (a minimum of 14 calendar days with a 50% paid deposit to secure your spot). Keep in mind the holiday season is always the busiest and Fur Paws Sake books up quickly. Please see the Visit Hours and Holidays tab for more info about premium holiday bookings.

Q. How are late returns handled for overnight stays?

A. If you need a sitter to come for a second visit because you are returning late at night and need us to return in the late afternoon or evening, there will a charge of the full overnight rate. The start of an overnight stay charge is 8:00pm – This may be discussed further at the time of the consultation or on a case by case basis for future overnight stays.

Q. How is payment handled?

A. All payments are due before or on the first day of services rendered for established clients. Regular daily dog walks may be paid at the beginning of each week of service. All new clients wanting to book vacation drop in timed visits and overnight pet sitting services are required to pay in full at the consultation to secure the times & dates requested.

Q. What type of payments do you accept?

A. Cash and electronic payments.

Q. Do you charge a holiday fee?

A. There is an additional fee over all the observed bank, national and religious holidays. Fur Paws Sake will let you know this when you book your service. Please see our Visits Hours and Holidays tab for more details. 

Q. Can you provide references?

A. Yes. Fur Paws Sake comes with complimentary references from many satisfied clients. Please ask to provide them to you during your free in-home consultation. You may also check our outstanding reviews on Yelp and Google Reviews.

Q. Can you administer medication to my animals while I am away?

A. Yes. Please let us know of your pets’ individual needs when you first contact us. We can administer medications as long as your pets do not pose a threat to the sitter. We have experience giving both oral, topical, injections and subcutaneous medications for both cats and dogs. There is a per occurrence fee for this specialty service for all injections.

Q. How far in advance do I need to reserve for the premium holidays such as Thanksgiving, Christmas, and New Year's Eve?

A. For Thanksgiving week (Weds – Sun) the required reservation time is by November 1st .
For the weeks of Christmas through New Year’s Day, reservations must be made by December 1st. Any requests made for any of these holidays will require a 50% non-refundable deposit. We do try to accommodate everyone that contacts us for pet care, therefore if the reservations are made after either of those dates, the required amount to reserve in advance will be 75% (also non-refundable). Please note that reserving your dates will assure you that Fur Paws Sake is committed to taking care of your pets. If you cancel at any point after the required reservation dates, there are no refunds. We dislike having to turn clients away do to scheduling filling up, This is an extremely busy time for pet sitting, and each reservation is taking a spot from other potential clients that need servicing. We allow paid reservations either via cash or electronic payment. Please contact us for details.

Do You Have More Questions?
Are You Ready To Reserve?

Contact Info

Owner and Pet Sitter: Jill Jaffe
469-645-8578 office/text
Dallas, Texas 75254
Regular Phone Business Hours:
7:30am - 8:00pm
Service Hours: 7 Days a Week